Terms & Conditions

The information provided on the OCEAVE website is intended for general informational and educational purposes only. OCEAVE is a skincare and haircare brand, and the information provided on this website should not be considered medical advice, diagnosis, treatment, or a substitute for professional healthcare advice.

1. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, usage instructions, images, prices, and other information displayed on our website are accurate and up to date. However, minor differences may occur between website images and the actual product packaging.

Please always check the product packaging and label for the most current ingredient list, directions for use, warnings, and other product-specific information before using the product.

2. Individual Results May Vary

Skincare and haircare products may produce different results for different individuals. Results can depend on factors including skin type, hair type, lifestyle, environmental conditions, product usage, and individual sensitivities.

OCEAVE does not guarantee that every product will provide the same results for every customer.

3. Allergies and Sensitivities

Before using any skincare or haircare product, customers should review the ingredient list carefully and consider whether they have any known allergies or sensitivities.

If you have sensitive skin, known allergies, an existing skin condition, are undergoing medical treatment, or have concerns about using a particular ingredient, consult a qualified dermatologist or healthcare professional before use.

Where appropriate, perform a patch test according to the product's instructions before regular use.

Discontinue use if significant irritation, discomfort, or an allergic reaction occurs and seek appropriate medical advice if necessary.

4. Cosmetic Products

OCEAVE products are intended for cosmetic and personal-care purposes and should be used only as directed on the product packaging.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless specifically permitted under applicable law and expressly stated on the product packaging.

5. Product Claims

Any information regarding product benefits, ingredients, or cosmetic properties is provided in the context of cosmetic and personal-care use. Such information should not be interpreted as a guarantee of a particular medical or therapeutic outcome.

6. Website Content

The content available on this website, including articles, blogs, product information, photographs, graphics, and other materials, is provided for general information.

Although we make reasonable efforts to maintain accurate information, OCEAVE does not guarantee that all website content will always be complete, current, or free from errors.

We reserve the right to modify, update, or remove website content, products, prices, offers, or other information without prior notice.

7. External Links

Our website may contain links to third-party websites or services. These links may be provided for convenience or informational purposes.

OCEAVE does not control and is not responsible for the content, availability, privacy practices, products, or services provided by third-party websites.

8. Promotional Offers

Discounts, promotional campaigns, combo offers, coupon codes, free products, and other special offers are subject to their respective terms and conditions.

OCEAVE reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

9. Limitation of Responsibility

To the extent permitted by applicable law, OCEAVE shall not be responsible for losses or damages arising from the misuse of products, failure to follow product instructions, individual sensitivities, unauthorized use, or reliance on general information provided on the website.

Nothing in this disclaimer is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

10. Changes to This Disclaimer

OCEAVE may update this Legal Disclaimer from time to time to reflect changes in our products, website, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have questions about our products or this Legal Disclaimer, please contact OCEAVE through the contact details provided on our website.

The information provided on this website is intended for general information and product-related purposes only. By accessing or using this website, you acknowledge and agree to the terms, conditions, disclaimers and policies stated herein.

Our products are cosmetic and personal-care products intended for external use. Product information, descriptions, ingredients, benefits and other content displayed on this website are provided for informational purposes and should not be considered medical advice, diagnosis or treatment.

Individual results may vary depending on skin type, hair type, lifestyle, environmental factors and other individual circumstances.

Customers are advised to carefully read the product label, ingredients, directions for use, warnings and precautions before using any product.

If you have known allergies, sensitive skin, an existing skin or scalp condition, are pregnant or breastfeeding, or have any concern regarding the use of a cosmetic product, you should consult an appropriate qualified healthcare professional before use.

OCEAVE does not guarantee that a particular product will produce identical results for every individual.

To the extent permitted by applicable law, OCEAVE shall not be responsible for any reaction, sensitivity or adverse effect arising from misuse, incorrect application, failure to follow product instructions, or use of a product contrary to its intended purpose.

We reserve the right to update, modify or remove website content, product information, prices, offers and availability at any time without prior notice.

TERMS & CONDITIONS – THE BASICS

These Terms & Conditions (“Terms”) govern your access to and use of the OCEAVE website and your purchase of products through the website.

By accessing our website, creating an account, placing an order or purchasing any product from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the website or place an order.

1. About OCEAVE

OCEAVE is a skincare and haircare brand operated by Karya Cosmetics.

Our products are intended for personal-care and cosmetic use. We aim to provide customers with quality skincare and haircare products at reasonable prices.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable Indian law to place an order on our website.

If you are purchasing products on behalf of another person, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, ingredients, prices, sizes and other information displayed on our website are accurate.

However:

Product packaging may differ slightly from website photographs.
Colours may appear different depending on your device or screen.
Product formulations, packaging or appearance may change from time to time.
Minor variations may occur between batches.
Product availability may change without prior notice.

The product label supplied with the product should be considered the final reference for directions, ingredients, warnings and usage information.

4. Cosmetic Use Disclaimer

OCEAVE products are cosmetic products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Product benefits described on the website represent the intended cosmetic benefits of the products and should not be interpreted as medical claims.

Individual results may vary.

Customers should discontinue use if significant irritation or discomfort occurs and seek professional medical advice where appropriate.

5. Patch Test

Customers with sensitive skin or known allergies are advised to perform a patch test before using a new cosmetic product.

Apply a small amount to a suitable area as directed by the product instructions and observe for any unwanted reaction.

A patch test does not guarantee that an allergic reaction will not occur.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to cancel or refuse an order where, for example:

The product is unavailable.
There is an error in the product price or description.
Payment cannot be verified.
The delivery information is incomplete or incorrect.
We suspect fraudulent or unauthorised activity.
An order appears to be placed for resale or in violation of our policies.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund policy.

7. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges or other charges, where applicable, will be displayed during the purchase process.

We make reasonable efforts to ensure that prices are displayed correctly. In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.

8. Promotional Offers

OCEAVE may offer discounts, promotional codes, bundles, free products or other promotional offers from time to time.

Unless specifically stated otherwise:

Offers cannot be combined.
Promotional codes may have an expiry date.
Offers may be subject to minimum purchase requirements.
Promotional products are subject to availability.
OCEAVE may modify or withdraw an offer at any time.

The specific terms displayed with an individual promotion shall apply to that promotion.

9. Payment

Payments must be made through the payment methods made available on the website.

You agree to provide accurate payment and billing information.

We do not knowingly store complete payment-card information on our own systems where such information is processed by third-party payment service providers.

Orders may be cancelled or placed on hold where payment is unsuccessful, reversed, suspicious or cannot be verified.

10. Shipping & Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe displayed on the website.

Delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Natural events
Incorrect or incomplete address information
Regional restrictions
Operational or logistical issues
Events beyond our reasonable control

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside our direct control.

Customers are responsible for providing an accurate and complete delivery address and contact number.

11. Delivery Charges

Delivery charges, if applicable, will be communicated or displayed during checkout.

Any special free-delivery or location-specific offer will be subject to the conditions mentioned in the applicable promotion.

12. Damaged, Incorrect or Missing Products

If you receive a product that is damaged, incorrect or missing, please contact our customer support as soon as possible after delivery.

We may request:

Order number
Photographs or video of the package
Photographs of the product
Shipping label
Unboxing video, where available
Other information reasonably required to investigate the issue

Claims may be rejected where sufficient evidence is not provided or where damage appears to have occurred due to misuse after delivery.

13. Returns, Replacement & Refunds

Returns, replacements and refunds shall be governed by our applicable Return & Refund Policy.

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return except where required by applicable law or where the product is defective, damaged or incorrectly supplied.

Customers should not return products without first contacting customer support and receiving return instructions.

Approved refunds will generally be processed through the original payment method or another method permitted by applicable law and our payment provider.

14. Product Storage and Usage

Customers are responsible for using and storing products according to the instructions provided on the product packaging.

Products should generally be kept away from direct sunlight, excessive heat and moisture unless otherwise stated on the label.

Do not use a product after its expiry date.

Keep products away from children unless the product specifically states otherwise.

15. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with website security.
Introduce viruses, malware or harmful code.
Copy or reproduce website content for unauthorised commercial use.
Misuse promotional offers.
Provide false or fraudulent information.
Use automated systems to scrape or collect website information without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

16. Intellectual Property

All website content, including but not limited to:

OCEAVE name and logo
Product names
Product photographs
Graphics
Text
Designs
Videos
Marketing material
Website layout
Original creative content

is owned by or licensed to OCEAVE / Karya Cosmetics unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit such content without prior written permission.

17. User Reviews & Content

If you submit a review, photograph, testimonial, comment or other content to OCEAVE, you confirm that:

The content is truthful to the best of your knowledge.
You have the right to submit the content.
The content does not infringe another person's rights.
The content does not contain unlawful, abusive or defamatory material.

By submitting content, you grant OCEAVE permission to use, reproduce, publish and display the content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates our policies.

18. Third-Party Links

Our website may contain links to third-party websites or services.

Such links are provided for convenience only.

OCEAVE does not control or necessarily endorse third-party websites and is not responsible for their content, availability, privacy practices or terms.

You should review the applicable policies of any third-party website you visit.

19. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure or available.

We may temporarily suspend or restrict access for maintenance, technical upgrades, security reasons or other operational requirements.

20. Limitation of Liability

To the maximum extent permitted by applicable law, OCEAVE shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms is intended to exclude or restrict any consumer rights or legal protections that cannot legally be excluded.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless OCEAVE, Karya Cosmetics and their respective personnel from claims, losses, liabilities or expenses arising from:

Your misuse of the website.
Your violation of these Terms.
Your violation of applicable law.
Your infringement of third-party rights.
Your misuse of our products.
22. Changes to These Terms

We may update these Terms from time to time.

Any revised Terms will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the place applicable to the business, subject to applicable consumer protection laws and other mandatory legal rights.

24. Contact Us

For questions, complaints, product-related concerns or assistance regarding an order, please contact OCEAVE / Karya Cosmetics through the official customer-support details provided on our website.

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.